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Shipping & Returns

Refunds
Upon request, refunds will be issued through the original purchaser’s method of payment (Debit / Credit card/Gift Voucher). On receipt of your return, we will endeavor to refund you within 7 working days. An email confirmation will be sent once a refund has been issued.
Exchanges
Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
Cancellation.
If you cancel your order with us, you must return any items to us immediately, in the same condition in which you received them, at your own cost. If you return any items, we will not be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage.. If you are not happy with your purchase, simply complete the form contained in your parcel and return the item, along with the completed form, to us within fourteen days following receipt of your parcel.
Return Packaging
Please do not use the return item’s shoe box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.